Purchases & Refunds
This page explains how merchandise orders work, including shipping availability and our replacement/refund policy.
Merchandise Purchases and Issues
Merchandise is made to order through our print-on-demand fulfillment partner.
- Damaged, misprinted, or materially incorrect items: if your order arrives damaged, misprinted, or materially different from what you ordered, contact us and we will work with you on a replacement or refund.
- Buyer's remorse and size exchanges: because items are made to order, we do not normally accept returns or exchanges for a change of mind or an incorrect size selection.
- Address errors: if an order is affected by an address you entered incorrectly, we will review it case by case. This does not guarantee a refund or a free replacement.
To report a problem, contact us through the Contact page with your order information (such as the email on the account or your order confirmation) and a description of the issue. Whether and how we resolve a specific issue can depend on the facts of that order, including information from our fulfillment provider.
Shipping
- Merchandise orders currently ship to U.S. addresses only.
- You enter your shipping address on Stripe's secure checkout page, which accepts U.S. addresses only.
- The amount shown at checkout, before you complete payment, is what controls your purchase.
- Not every product or address is guaranteed to be available.
How to Get Help
Contact us through the Contact page for any merchandise purchase problem.
This page describes our current policy and practices. It is general information, not legal advice, and does not guarantee a specific outcome beyond what is stated here.
Policy Updates
We may update this page as our purchase policies change. The date at the top reflects the current version.