Purchases & Refunds

Ask My Goblin Credits

• Ask My Goblin credits are one-time prepaid usage purchases, not a recurring subscription.
• Once purchased, credits do not expire.
• Credit purchases are normally non-refundable.
• We may, at our discretion, correct duplicate charges, failed credit fulfillment, billing errors, or other technical mistakes.
• Using Ask My Goblin consumes your available credit balance as you chat; usage that has already been charged against your balance is not separately refundable.
• Ask My Goblin is currently in a testing period, and credit purchasing is not currently available while that continues.

Merchandise Purchases and Issues

Merchandise is made to order through our print-on-demand fulfillment partner.

• Damaged, misprinted, or materially incorrect items: if your order arrives damaged, misprinted, or materially different from what you ordered, contact us and we will work with you on a replacement or refund.
• Buyer's remorse and size exchanges: because items are made to order, we do not normally accept returns or exchanges for a change of mind or an incorrect size selection.
• Address errors: if an order is affected by an address you entered incorrectly, we will review it case by case. This does not guarantee a refund or a free replacement.

To report a problem, contact us through the Contact page with your order information (such as the email on the account or your order confirmation) and a description of the issue. Whether and how we resolve a specific issue can depend on the facts of that order, including information from our fulfillment provider.

Shipping

• Direct checkout currently supports U.S. and Canadian addresses.
• Canadian orders may include prepaid duties or import charges shown as part of your order total during checkout. The amount shown at checkout, before you complete payment, is what controls your purchase.
• Not every product or address is guaranteed to be available through direct checkout.
• If you are ordering from Mexico, or another destination outside direct checkout, you can use our international-request process. Submitting a request does not guarantee we can fulfill the order.

How to Get Help

Contact us through the Contact page for any Ask My Goblin credit or merchandise purchase problem.

This page describes our current policy and practices. It is general information, not legal advice, and does not guarantee a specific outcome beyond what is stated here.

Policy Updates

We may update this page as our purchase policies change. The date at the top reflects the current version.